RETURNS & EXCHANGES

Returns

For all returns, items must be unwashed and unworn with the hang tag attached and accompanied with the invoice associated with the order. If you do not have a copy of your invoice, please email us at howieshockeyuk@gmail.com for a copy. Our return policy is honoured within 30 days of the date purchased on our website. All orders past this time frame cannot be returned. 

Please contact us for an address.

For all returns, you will be responsible for paying the shipping costs for returning the item. Please note that shipping methods and speeds vary between carrier. If you are returning a large order, please note that tracking information or signature confirmation is recommended to ensure that the return arrives at HQ.

Exchanges

Howies is willing to work with you as much as we can. If you need to exchange an item for a similar size or a different product of the same cost, we can make sure that we get that taken care of. To be eligible for an exchange, items must be unwashed and unworn with the hang tag attached and accompanied with the invoice associated with the order. If you do not have a copy of your invoice, please email us at howieshockeyuk@gmail.com for a copy.

Please contact us for an address.

Please include a small note indicating the product that you would like to exchange for.

Once your exchange has been received at our HQ, we will process another package back to your shipping address. We will send you an email confirming that we have both processed the exchange. All exchanges will be sent out via Royal Mail or DPD Local.

Refunds

Once your return has been received at our HQ, we will process a refund back to your original method of payment and send you an email confirming that we have both received the return and processed the refund. Please allow 3-5 business days for the refund to process back to your original method of payment.

Missing / Incorrect Items

That's our bad! If we messed up your order, please shoot us an email at howieshockeyuk@gmail.com and we'll get it taken care of on our end.

Late Or Missing Returns (If Applicable)

If you haven't received a refund, please allow for 2-5 business days for your refund to post back to your original payment method. The estimated processing time depends on your bank. For all refunds past this window, please contact your credit card company or your bank.

If you are still experiencing problems, please email us at howieshockeyuk@gmail.com

Sale Items (If Applicable)

Sale items that are returned will be refunded for price of the item on sale.